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CONFIGURE YOUR SETTINGS
You can adjust your settings at any time to better suit your personal preferences.
At the top of your Message Center, click "Settings". Then choose one of the following areas: Adjust Filters, Approve Senders or Block Senders.
Junk Email Settings - Adjust Filters
- On/Off
Click the "ON" image to activate the spam filters. Your messages are not filtered until the ON button is activated.
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Spam Filters
The spam filters enable you to select the sensitivity of different categories of offensive email. Select your level of
tolerance for each category. We recommend you monitor your Message Center frequently after filters are set in order to
see what is quarantined and make any adjustments. Click Show Individual Filters for more specific options
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Sender Lists
Block or approve specific senders ("user@company.com") or domains ("company.com") by entering addresses manually. It
is recommended that you add family, friends, and associates to the Approved Sender list so messages from these people
will automatically bypass the filters. PLEASE NOTE: most professional spammer's continually change their address to
avoid such tactics. The heuristic spam filters are effective enough to identify 95% of spam without using the Blocked
Sender list.
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CHECK YOUR MESSAGE CENTER FOR QUARANTINED E-MAIL
For any messages quarantined as junk email, you can read the sender and subject of the suspicious messages and choose whether you would like them removed or delivered.
- To remove or deliver multiple messages at one time, select any messages using the checkbox next to each message or use the one checkbox in the header to select/unselect them all at once.
- To read the body of the message, click on the subject line. Once you read the message, you can decide whether to remove or deliver it.
Remove : If you select remove, the message will not be delivered to your inbox. The message is moved to the "Removed" folder where it will expire on a periodic basis.
Deliver : Legitimate email should be delivered to your inbox. After you select "Deliver" a message, you'll be prompted whether or not you want to "approve" the sender to your Approved Senders list. Approving this will prevent future messages from that address from being quarantined in your Message Center. Delivered messages are moved to the "Delivered" folder.
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MONITOR YOUR MESSAGE CENTER
Initially, we suggest you monitor your Message Center often. The junk email filters "remember and learn" from your interaction, and become more accurate with time. You can approve or block senders and adjust the filter tolerances to make the service more effective. |
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| NOTIFICATIONS OF QUARANTINED E-MAIL
You will receive a periodic notice of all junk mail held in your Message Center. You can visit your Message Center to review them, or take no action. Quarantined messages will be automatically deleted every 14 days. |
- On a new account or if a user clears out all the spam in their MySpam account, a notification will be sent on the first Spam e-mail quarantined.
- If there are Spam messages remaining in quarantine, an alert e-mail will only be sent once every 7 days.
- Alert e-mails will not be sent for Virus e-mails quarantined.
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QUESTIONS OR TECHNICAL PROBLEMS
Click here for our FAQ's - Frequently Asked Questions . For further information and or questions contact the technical support team using our customer support form if you have questions. |
