Q. What is Cable One Spam Patrol™?
A. Cable One Spam Patrol™ is a feature provided as part of your CableOne.Net service to help reduce many types of unwanted e-mail.

Q. How do I access my Quarantined / Delivered / Removed e-mail?
A. Go to http://myspam.cableone.net and log in. Then click on the Cable One Spam Patrol™ icon. Towards the top of the Cable One Spam Patrol™ screen you will see the options to VIEW: JUNK, VIRUSES, DELIVERED, or TRASH email. Under each section you will be able to Remove or Deliver any and all e-mail you have received.

Q. How does it work?
A. Cable One routes e-mail addressed to Cable One users through filters managed by a leading spam reduction firm named Postini. Cable One Spam Patrol's ™ filters check and attempt to identify mail that appears to be "spam" or junk mail. Cable One Spam Patrol™ also checks for the presence of a virus in mail coming to you. Suspicious mail is quarantined or held on Cable One Spam Patrol's ™ servers and is available for your inspection from a special web page. From this web page, you can easily delete suspicious mail or choose to have it delivered to your regular e-mail inbox.

Q. Can I turn off e-mail blocking in Cable One Spam Patrol™?
A. Yes, go to http://myspam.cableone.net and log in. Then click on the Cable One Spam Patrol™ icon. At the top of the Cable One Spam Patrol™ screen click on Settings. Then click on Adjust filters. Under the first heading Junk Message Blocking, you can choose ON or OFF. It is recommended to leave Junk Email Blocking ON and only adjust the settings under the Spam Filters heading. For more information on the Cable One Spam Patrol™ Spam Filters click here.

Q. How does Cable One's Spam Patrol know what mail is junk mail?
A. The filters created by Cable One Spam Patrol™ do several checks on an e-mail. The filters check for certain phrases or structure within an e-mail, certain senders and other conditions. The filters create a numerical score for an e-mail. The higher the score, the more likely an e-mail will be quarantined.

Q. Cable One Spam Patrol™ quarantined an e-mail I want to always receive, how do I always allow this e-mail?
A. Go to http://myspam.cableone.net and log in. Then click on the Cable One Spam Patrol™ icon. The screen displayed is your quarantined e-mail. Check the box next to the desired mail then click DELIVER. The next screen click the box ADD APPROVED then click CONTINUE. The e-mail is then delivered to your inbox and the e-mail address is an approved sender.

Q. Why do I sometimes still receive spam?
A. Spam senders play a game of "cat and mouse" with spam filtering services. They alter wording and change phrases to lower their scoring. This means occasionally junk mail will get through the filters. Cable One Spam Patrol™ has a variety of settings, from lenient to aggressive. You should adjust these settings based on your experience to achieve maximum success.

Q. Can I report Spam that is getting through the Spam Patrol service?
A. Yes you can. If you feel you are recieving Spam messages and would like to report this, please forward a copy of the spam message to Spam@Postini.com. You will not recieve a response regarding the submitted email(s). However, research will be performed on the spam complaints and modifications performed on the Spam Patrol filters when applicable.

Q. I have a hosted Domain on CableOne.net. Will Cable One Spam Patrol™ filter my mail?
A. We are considering a similar solution for Hosted Domain users.

Q. Can I block an individual user? How about a domain?
A. Yes, on the Cable One Spam Patrol™ Web site

select "Settings" and click on "Block Senders". You can create a list of Blocked senders. Also, you can block an e-mail from an entire domain. For example, if you enter Hotmail.com as a Blocked Sender, all usernames from Hotmail will be quarantined

Q. Can I approve a specific sender?
A. Yes, on the Cable One Spam Patrol™ Web site http://myspam.cableone.net select "Settings" and then click "Approve Senders." You can create a list of Approved senders. Also, you can approve an e-mail from an entire domain. For example, if you enter SpecialOffers.com as an Approved Sender, all usernames from SpecialOffers.com will be delivered to your inbox.

Q. What is the maximum number of entries I can place in the Approved Senders and the Approved Domains lists?
A. These lists are not based on entries, but on number of characters. There is a 4000 character limit shared by both lists.

Q. What if I already use software to block Spam.
A. Cable One Spam Patrol™ will not interfere with your software. You may turn off Spam Patrol at any time. Our service catches most unwanted e-mail before it reaches your PC.

Q. What happens if I don't review the Cable One Spam Patrol™ web page.
A. Quarantined e-mail will automatically delete after 14 days. You will receive an e-mail reminder from Cable One Spam Patrol™ that you have quarantined e-mail for review. We suggest you review quarantined mail regularly just in case an e-mail you wanted to receive is quarantined.

Q. Is all my e-mail quarantined by Cable One Spam Patrol™?
A. No, only suspected spam e-mails. For example: "get-rich-quick schemes". But all emails do pass through Cable One Spam Patrol™. It is recommended to check your quarantined e-mail often.

Q. How can I always allow a certain email address to be delivered no matter what?
A. Yes, go to http://myspam.cableone.net and log in. Then click on the Cable One Spam Patrol™ icon. At the top of the Cable One Spam Patrol™ screen click on Settings, then click Approve Senders. Type the e-mail address and then click UPDATE APPROVED SENDERS.

Q. With Cable One Spam Patrol™ virus protection Do I need a Virus protection program on my computer?
A. Yes, it is highly recommended, viruses can be downloaded (and for the added protection).  Cable One Spam Patrol™ does not monitor http and or ftp traffic.

Q. Can I turn off / on the virus protection in Cable One Spam Patrol™?
A. No, Since most viruses replicate themselves and for the protection of CableONE.Net users there are no adjustable options for the virus protection.

Q. Can I block / unblock whole domains (for example everyone at somespam.com) ?
A. Yes, go to http://myspam.cableone.net and log in. Then click on the Cable One Spam Patrol™ icon. At the top of the Cable One Spam Patrol™ screen click on Settings and then click Block Senders. Under the Bottom heading SENDER LIST, under the desired list, APPROVED DOMAINS or BLOCKED DOMAINS , type the domain (  somespam.com ) then click UPDATE APPROVED or BLOCKED DOMAINS.

Q. Where can I get more information about Spam?
A. For more information on Spam click here.

Q. Where can I get more information about Viruses?
A. For more information on Viruses click here.


Additional Cable One Spam Patrol™ information and Help