help.cableone.net

My Mail - FAQ's - Frequently Asked Questions

Q: Why did MyMail change ?
A: To improve reliability, stability, and ease of use.

Q: Where is Bcc ?
A: The Blind Carbon Copy function can be found in the upper right hand corner of the compose message screen.

Q: I log in, but it gives me a "Timeout Exceeded" error?
A: This happens if you have cookies turned off in your browser. A cookie is a temporary file used to store information about the site you're accessing on your computer. For more information on enabling cookies go to your browser support site. For Internet Explorer this would be http://www.microsoft.com.

Q: When will more features be added ?
A: My Mail is designed for occasional use with limited features. For greater features and flexibility try a stand alone e-mail client such as Outlook Express..

Q: I logged out and back in and my Deleted Items is Empty ?
A: Web mail clients store all emails server side so that nothing is stored on the users computer. In the past we have run into issues with storage, so if you want emails to be saved on the server you will have to create a folder of your choice, for example "storage" to save emails in. You can create a folder using the "Folders" link at the top.

Q: Do I have to open a message to delete it ?
A: No. There are 2 ways to delete a message. You can open it and click delete while reading it, or while you're viewing your Inbox you can select the check boxes for the message you want to delete and down towards the bottom find the button titled "Move". Select the folder "Deleted Items" and click the "Move" button and the messages you have checked will be moved there and eventually deleted upon logout.

Q: How do I import my old MyMail address book ?
A: To import your old address book from the old MyMail, enter the new MyMail and click the address book link at that top. Once there you can click the "Migrate Old Data" button to migrate your address book.

Q: Where are my folders I created in "Prior Mail" ?
A: The standard folders like "Inbox, Drafts, Sent Items and Deleted Items" are on your left hand side navigation bar. User folders that you have added in the past have to be added to be viewed in the new application, this can be done from the "Folder Manager".

Q: How do I add a new folder ?
A: This can be done via the "Folders" panel. Enter the name of the folder you want under the "Create a New Folder" section then click "Create Folder". The folder name can not have spaces or special characters in it.

Q: How long does MyMail store sent items?
A: The "Sent Items" folder does not currently have a set amount of time at which e-mails are deleted. However it is recommended you back up your Sent Items once a month to your computer and remove them from the Sent Items folder.

Q: My Time is wrong what should I do?
A: If your time is wrong try setting up your time zone in the "MyMail Settings".

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