| Customer Originated Trace |
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| What is Customer Originated Trace? |
| If Selective Call Rejection does not effectively block the harassing calls, or if there is no telephone number to block, you can perform a trace which may assist Cable One in locating and blocking the offending number. |
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| Trace Instructions: |
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| Step 1: |
| Hang up after receiving the offensive call. |
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| Step 2: |
Pick up the phone and-listen for dial tone. Press *57 (Rotary phone dial 1157).
- You will hear an announcement describing Call Trace feature
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| Step 3: |
Press 1 to proceed with trace
- Listen for confirmation that call has been traced. The recorded voice will indicate whether the call was “successfully traced” or “out of the area”.
- The recorded voice will advise "please contact your operating company for further assistance".
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| Step 4: |
| Once trace is complete, hang up the phone. |
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| Step 5: |
| Write down the date and time. |
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| Step 6: |
Once you have completed the trace, please contact our Solutions Center at 877-692-2253. Please let them know that you performed a customer originated trace, and have the following information ready for them:- Your CableOne phone number or account number
- The date and time for each nuisance call
- The telephone number (if shown on Caller ID)
- Description of harassing call. (ex. heavy breathing, hanging up, laughing, etc.)
- Did you do a *57 trace after each call?
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| Note: |
- Anonymous Call Rejection may not block calls that come through as Unknown, Out of Area or Private. It is designed to specifically block calls where the calling party has hit *67 to block their number.
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